Refund policy

Last Updated: August 2026

At The PrintX, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags and packaging intact.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.

  • Gift cards.

  • Final sale or clearance items.

  • Products damaged due to misuse, improper care, accidents, or normal wear and tear.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at rohitnandanwar99@gmail.com.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product and its packaging.

Once reviewed, we will arrange a replacement or refund if your claim is approved.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for size-related issues and defective products, subject to product availability.

To request an exchange, please email rohitnandanwar99@gmail.com within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product received is damaged.

  • The product is defective.

  • An incorrect item was delivered.

In these cases, The PrintX will bear the return shipping charges.

Order Cancellation

Orders may be canceled within 12 hours of placing the order or before they are shipped, whichever comes first.

Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

The PrintX Support
Email: rohitnandanwar99@gmail.com

We strive to respond to all customer inquiries within 24–48 business hours.